Store POS System Blog

If we don't give you your receipt, your purchase is free.

For years now I have been seeing signs at some businesses saying "If we don't give you your receipt, your purchase is free". It seemed frivolous until one day when I bought a meal at a local fast food restaurant. The bill was like $21.47 and I gave woman working the counter exact change. The woman put the cash on top of the register. She did not enter the order into their Store POS System so the kitchen help would know to make meals. Instead, she ran to the kitchen, made our meals and handed them to me. I walked to a table and watched her. The woman pocketed the money and made an extra $21.47 that day tax free. There was no record of the sale ever being made. The kitchen help, which included the supervisor, had to be in on the whole thing. Three things had to happen in order for the employee to pull this off. First, the sale had to be exact change. Second, the kitchen staff had to look the other way. Third, there was no sign saying "If we don't give you your receipt. your purchase is free".

Labels: Store POS System

posted by MIB @ 7:47 AM

More and More on Employee Theft

I was chasing down a problem with a system this week and saw something that looked like it could be theft. An employee had worked alone on a Saturday and ran a return on a non-stocking item. The item was a special order and it was not in their Store POS System's inventory. It was almost $100 so it was not a trivial amount. The Store POS System held all of the invoices run in the last 7 years so it was easy to search all previous invoices over the last 7 years for that part number. That part number had not been sold in the last 7 years. The item was not in their Store POS System's inventory so it would not show up as missing if they did a store inventory. That return would have slipped through the system without a hitch if there hadn't of been an error in setting up the system that caused that invoice to be tagged as a problem. We corrected the error in the system setup. I then talked with the manager and he allowed as how it could be an employee error or theft. They were going to find out if that special order was a real item.

Labels: employee theft, Store POS System

posted by MIB @ 9:55 AM