Avoid Making a Sale Sometimes
I worked in an electronics stores years ago. The customer had to know what they were doing to make some of the items work. When I sold an item, I made it my job to figure out if the customer was up to installing the item properly. If I thought they were going to make a mess of the item, then I made up some excuse to discourage them from buying the item. That ploy usually worked. One day I discouraged a customer from buying an item to mount on a motorcycle. Later in the day the customer came in and talked to the owner. The owner promptly sold the customer the item. The next day the customer returned the item saying it didn't work and asked for a refund which we had to give to him. He had totally ruined the item so that it was a total loss.Along the same lines I have talked with owners of repair shops. Some say that there is some customer behavior pattern that tells them when a customer was going to stiff them with a bad check or whatever on a repair bill. If they can avoid making that sale, then good things happen. The owner is not out money, and they don't have the grief and time wasted trying to collect the debt. Equally important, a competitor has to deal with that customer. To avoid bad customers, the service writer must recognize them as a bad customer and be able to send them somewhere else without making them angry.
Labels: avoiding a sale, bad checks
posted by MIB @ 8:14 AM
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